Public Feedback

I had an appointment to renew my license. I conveniently checked in by cell phone a few minutes early and was greeted at the door by a friendly employee.

Melissa was very polite, professional and very helpful. When I arrived she greeted me and other customers that arrived. She helped and guided me through the paperwork that was required.

Emally assisted me in renewing my license. She was very friendly as well as professional as she guided me through the process. I appreciated her patience and helpfulness.

Christy Kester was a pleasure to work with in getting my license renewed. I dreaded having to go to DPS, but she actually made the process enjoyable. Having an appointment made the process seem a lot more organized.

I was at the San Angelo branch to acquire a new Texas driver license. Lucero assisted me and my transaction was super smooth and without hassle. She was courteous and was very professional in responding to my needs.

I would give this whole Plano office a 10 for customer service and caring if I could. They made it easy for us, namely my husband that has cognitive issues and me.

I wanted to let management know that Mary Smith brings a positive energy to the workplace that is unmatched! I had the pleasure of being assisted by her and it was truly delightful.

I wanted to take a moments to say thank you to all the men and women that work at the Texas Department of Public Safety, Carrollton Mega Center.

I would like to recognize Harlon at the McKinney DPS office for outstanding customer service. Harlon was extremely courteous and personable at my Driver License renewal appointment.

Thank you to LaRonda and all of the team at the Plano Driver License Office for their exceptional and efficient service when I renewed my driver license.

Trooper Alonzo went above and beyond regular duty to make sure one of my drivers for Timco Logistics was protected and safe after a medical issue.

My husband and I came in to get our out of state license at the Georgetown location with Tony Bennett. He was incredibly nice, patient, and helpful.

I just want to let you know that Ernest gave my son and myself exceptional customer service and answered all our questions. Ernest really went beyond to make our visit enjoyable never experienced that at DPS before.

I got my DL renewed and I just wanted to heap as much praise as I could on the entire staff at the location at 12220 S. Gessner, 77071. The line was nonexistent due to the efficiency of the staff.

On October 25, 2020, my wife was in an accident in Lubbock. Officer King pulled me over for speeding in Crosby County. When I explained the situation, she had understanding and was sympathetic.

I went to the DPS location in Garland Texas. The process went very smoothly, thanks to the work of your employee Sherryl.

Sansulan was such an asset!

I was late for an appointment and clearly traveling faster than the posted speed limit and knew it. Trooper Rucker was pleasant and professional, looked me in the eyes and related to me as a fellow human being.

On November 2nd, I had the pleasure of encountering Officer Wimberly while stopping to help a young man whose car was stalled and smoking at an exit.

I just wanted to send a note thanking Trooper Amador for her service to our area and keeping Texas roads safe!

Going to DPS has always been like pulling teeth, long lines, crowds and folks that were not real sharp.

I went to the DPS to change my address. In reality, I needed a learners permit, but could not find this option online.

I drove into Corpus Christi to renew my driver license. Rodona’s professional, friendly and courteous attitude made renewing my license so easy. She had me back on the road home in no time.

My experience was very pleasant. Staff was professional and appeared to be in good spirits.

I visited the McKinney DPS location to renew my license. I just wanted to compliment all of the employees that I interacted with.