Public Feedback

Drove out to the DPS office in Hempstead and everyone was extremely nice and cordial. The gentleman outside checking folks in for appointments had a great demeanor and was prompt with paperwork and the process.

I would like to give kudos to Kaymi at the Garland Mega Center. Her computer froze twice during my transaction, but she kept her cool and remained professional the whole time.

I just wanted to send a note about the exceptional service I received from Perla at your Spring Mega Center. She was knowledgeable and efficient in getting me in and out!

I renewed by driver license in person at the Hempstead office and had a very good experience. The reservation system and the Covid safety procedures both worked very well.

Please be advised that because of the additional services provided by Vanessa, I was able to complete the necessary paperwork to obtain a duplicate copy of my driving license.

My wife and I had a tire blowout on September 29, 2020. State Trooper Goch stopped immediately upon seeing us pulled over. He was so polite and asked if we needed assistance.

I received a class 1 inspection. At all times before, during, and after I was treated with absolute courtesy and professionalism beyond what I've ever been treated in past inspections.

The entire experience was surprising. Being able to schedule an appointment is a game changer! Timothy was courteous and patient.

I want to give a big Thank you to Texas DPS and particularly Trooper D. Perez on October 13, 2020. I was stranded with vehicle problems and waited well over an hour for a wrecker.

I wanted to take a minute to let the Texas Department of Public Safety know that I had an interaction with one of your State Troopers on 10-21-2020.

I had a right rear tire blow out on 9/23/20. DPS Trooper Wall assisted me in changing my tire. Trooper Wall damaged his uniform helping me! I couldn’t have done it without them.

I just wanted to send my thanks to Harlon Bell from the McKinney Driver License Office.

I would love to compliment Jessica. I arrived at the DPS unaware that I needed a letter from my former state indicating that my expired license had an extension.

Sandra did an excellent job in assisting me. When I came in that office I was a little irritated. Sandra was patient and she listened to me. Sandra showed empathy as if she was in my shoes.

The DPS Driver License Office in Grand Prairie is being run in the most efficient, professional, and courteous manner! Praise the LORD! Thanking you guys for your patience in service.

I am writing this commendation on behalf of CRP Investigator Cindy Hitt. While I was driving on a Texas Interstate Highway on October 6, 2020 my car had a flat tire.

I recently renewed my driver license at the Saturn Rd., Garland office. I want to express my appreciation to Alex and the other staff. The service was timely and Alex was so courteous, helpful, and informative.

The DPS driver license employees at El Campo are extremely helpful, courteous and efficient. It is so refreshing to experience this kind of attitude and expertise especially during these difficult times.

I renewed my license and it was the smoothest process I have ever experienced. The appointments work great and everyone I had contact with was so friendly and helpful.

Just want you to know that we had a very good experience with 2 of your officers.

I was pleased to meet Officer Dial. He conducted himself with professionalism. He was courteous to us, considerate of our situation, and showed much needed grace in that moment.

I was at the Garland Mega Center updating my driver license. The whole staff outside and inside the facility was amazing. Kudos to each and every one. With all the turmoil going on in 2020, my all of you stay safe.

I would just like to let you know how nice Sgt. Greer was when my son went to take his driver test. We had just gotten the plates for a new car and had no way of attaching the plate to the front.

On Sunday 10/25/20 I had a flat tire and had to pull off onto the shoulder. Trooper Juarez from Laredo pulled up next to me to ask if I was okay. I explained the situation and he graciously helped me.

PERFECT experience at New Braunfels DPS today. We came in from Austin for my daughter's permit.