Public Feedback

Patrina was wonderful, very nice and super helpful. Thank you so much.

Everyone was super nice and helpful. I didn't have all of the correct paperwork the first time I arrived to transfer my Illinois license to a Texas one.

I went to renew my driver license. Amalia was not only fast, but was very nice and had knowledge of what she was doing.

Patti was very professional, informative, pleasant and efficient as she processed my driver license renewal application. She is an outstanding DPS employee!

Travis came through the line of people making sure everyone had the proper paperwork. He was kind and humorous.

Stacy was great. I had misunderstood her and went back and had her explain. She took care of the gentlemen she was helping and then took care of me.

Signed up for an online appointment. Sara Bennett was very helpful in completing the process.

Tracey was a great help. She knows what she is doing and had a lot of helpful information. She was great at doing her job without no problem. She was willing to assist me with what I needed in a great deal of time.

All personnel were friendly and very competent. Liz assisted me with the renewal and was very professional and quick!

Tracy was professional, nice and concerned with the situation (I had misplaced my driver license). Thank you.

I had to take my mom in for a Texas ID. Cindy was very polite and understanding of my mom. My mom is legally blind and in the beginning stage of Alzheimer. I feel like Cindy went out of her way to make my mom smile.

I had to make a trip in to renew my license. There was a nice young lady as I entered the building to ask what I was coming in for.

My commendation is directed to the entire office staff at the Wichita Falls office. Sandra and the whole office managed to get me in and out in 22 minutes total, with courtesy, kindness and good humor.

Allow me to advise you of the exemplary service I received, not only today, but all the other times I have called and have been lucky enough to have spoken to one of your finest employees. Mr.

Naeemah assisted my 15 year old son when we were getting his permit. We were a bit unorganized, but Naeemah was very patient with us.

Mary assisted me renewing my driver license. It was after 6 pm, she was still very patient with visitors. When it was my turn, she handled my case efficiently.

Abdul made us relaxed and was very pleasant as he worked with us. All employees at this location should be commended for the kind attitude and help with the long wait time. Good clear directions all day.

Clarence was to me customer service at its very best. The customer before me was what I would call a difficult case. I could hear him as I waited.

Eddie processed my paperwork with cheerfulness and speed.

Sharon was extremely helpful, professional and friendly when my wife and I were in the office to get our license. She also knew her job extremely well. Good Rep for the DPS.

Very professional. She did a fine job of upholding and representing the Texas Department of Public Safety. She maintained the scrutiny one could expect from a DPS officer while remaining friendly and courteous.

Angelica was very helpful when I went to update my driver license this week. It doesn't expire until 2022, but I needed to get the "star" added to it.

Ms. Moore should be commended on her actions. She took steps to understand the problem and find a  solution and moved swiftly to execute the solution. All in all, Ms.

I want to compliment Fernando for his excellent customer service. I was frustrated with pending renewal, update applications and needed the correct documents for the applications to complete.

The ladies in this office are always very friendly, helpful and efficient! My family and I truly appreciate the amazing job you all do!!