Public Feedback

Ms. Castro was very polite and helpful when I came in to apply for my Texas ID. She went above and beyond helping me because I needed certain documents of proof.

My son and I had an appointment for his permit at the Carrollton Mega Center.

The Driver license office staff in Amarillo were very helpful with getting my license renewed. They were very efficient and polite. Everyone I encountered was helpful.

Simply outstanding and quality respect for Trooper Gutierrez.

Annette was just wonderful. She gave me answers to my questions and provided me with info I did not know I needed. She was kind, and I appreciate that.

I deal with government agencies all the time as part of my work, and I have never come across anyone as nice as Barbara was.

I just wanted to say that my experience with Shelly Dominick at the Baytown location was the best customer service I have ever experienced at a DPS.

I would like to compliment Kristie. She went out of her way to help me with my paperwork. She had to explain the procedure a few times because my English is not that good.

Tina Cooper and the other ladies working in the Daingerfield DPS office are all just simply wonderful!! I cannot express how kind and helpful all of them were.

I am 90 years old. I have worked in supervision all my life, and I want to commend the young lady helping me. She listened to me.

From entering the door, to the clerk window for processing, the process and experience was very professional and pleasant. All employees were friendly and helpful.

I visited the DPS office in Sherman to renew my driver license and was pleasantly surprised how quick and painless the process was.

I just finished processing my TX driver license renewal. Rose was extremely helpful. I am a Vet and Rose's husband is retired Army. I could not have had a better experience. Thank you.

I renewed my Texas DL at the assigned appointment in your Paris office. Just wanted you to know that my opinion of the process is that it was efficient and timely.

Barbara was so nice and went out of her way to help. I couldn’t ask for better customer service.

I just wanted to comment on the service I received from Cheryl. She exhibited outstanding interpersonal skills and answered all my questions in a friendly manner.

I would like to compliment Officer Hartnett.

I just wanted to thank you for your thorough response. Your reply is a first and greatly appreciated.

Melissa did a great job assisting me.

I just wanted to comment on a pleasant transaction with Andrea and the rest of the staff at the new Denton DPS location.

I would like Reena to be recognized as an exemplary worker. She was very helpful and to the point. She sent me all the information.

That woman is a God sent. She went above and beyond to help me, and she knocked it out in less than 10 min. I would duplicate her by 1000.

I am so impressed! I just renewed my license in person for the Homeland Security identification, and was expecting it to be a horrible experience, especially during COVID.

I had my four year old son, and six year old daughter with me, as soon as the Troopers lights turned on and I stated out loud “I’m getting pulled over!” , my daughter burst in to tears be

Lonnie is a good employee. She is good with calming my nerves and getting me an appointment. I don't do computers, so online scheduling is not for me.