Public Feedback

Kencie was cheerful kind and so very helpful. I didn't realize that my birth certificate wasn't a certified copy and she provided the information so that I could run and get a copy and then get my license renewed.

My husband and I wanted to say that our experience with Cassandra was wonderful! She was prompt and explained every step. She even joked with us.

I went to the Rosenberg Mega Center with my 32 year old son to get him a personal identification card. My son has significant disabilities. Patricia was incredible.

I was extremely pleased with my experience at the testing site. Lisa was very professional and acknowledged me as a person, not as a name on a piece of paper.

I recently visited the S. Gessner location in Houston to apply for my Texas Driver license. I am a British citizen who has recently relocated to the United States.

visited the Bonham office to renew my driver license. All of the employees at this office did their very best to inform all of us who were waiting about the process.

I wish to commend the Temple license office for the excellent service given me today while renewing my driver license.

I wanted to take a moment to compliment the staff at the Rosenberg office. The Assistant Manager, Neshell Williams, was top notch. I'd run into some difficulty obtaining a renewal for my elderly uncle and aunt.

I went to your website, filled in and printed the correct PDF and gathered what I assumed to be sufficient documentation. Not surprisingly, I missed some details.

I wanted to reach out to give a kudos to Jerica, who was the employee that assisted me with my process. My license had expired in California and I needed to obtain one in Texas.

I am pleased with the El Paso location for taking customer service seriously when I went to get my daughter’s permit. The reception was very professional. I was missing a utility bill, but I had it in my vehicle.

I would like to say I really like that the office utilizes the "get in line online". I think that online tool shows customers that our time is valuable and makes for a better office experience.

I took my husband to renew his license. I want to thank Armandina on the way she handled my husband’s request for license renewal. He was not physically able to qualify for renewal.

Angelica Villarreal assisted in renewing my license. She was very pleasant and made the whole transaction easy and quick. She was very professional and competent and answered all my questions to my satisfaction.

Thank you for the driver license office in New Braunfels is beautiful, but the people made it even better! I renewed my driver license and would like to thank Keisha. She was very effective and pleasant!

I am a new resident to Texas. So all of my past experiences were in my old state. Let me say that moving to Texas was the best decision.

Natalie was such a great help. Very knowledgeable of what she does. Explained everything so well that my son understood what and what not to do when driving. It was a pleasure meeting her.

This woman is amazing, she stayed late and fixed my daughter’s driver school permit, along with several other students and parents.

I am writing to thank Samuel and the office for an easy experience getting a replacement license. Samuel was helpful and knowledgeable and the office was efficient and well run.

Officer Griffith stopped me north of Mason, TX today for speeding. I was guilty of speeding but Officer Griffith was extremely courteous and friendly. Officer Griffith made me proud to be a Texan.

Officer Jackson went above and beyond to assist myself and my family on 2/9/20. We were traveling past Rockport on Hwy 35 when had a catastrophic blow out of our travel trailer tire- it destroyed part of trailer.

I utilized the online “wait in line” to renew my license. I think I was called within 5 minutes of arriving. It really worked well. Patrina assisted me and was very friendly and professional.

Terry was extra polite and helpful. We didn't have the right information, and he had us come back and took us as soon as he was free, which was very helpful. It was very busy and he took the time he needed.

I took my 84 year old mother to the Carrollton Mega Center to renew her identification card. Theo helped us and he couldn't have been nicer, more patient with her or more helpful.

I received the kindest, most professional welcome ever by Alicia. She answered all my questions, was very courteous, and went the extra mile in assuring all of my needs were met.