Public Feedback

We had a wonderful experience at the Carrollton Mega Center. We were able to get in line online and secured an early morning appointment. We arrived a few minutes before appointment time and the place was packed.

I would like to thank Mark for his assistance. Mark was so patient and kind to my disabled brother and his son. He went above and beyond to make sure we were taken care of.

Went to the New Braunfels office and used the DPS site to download forms and make sure I had all the documents required.

I visited the Plano Driver License Office to renew my license. I'd like to commend the staff there for being very professional, working well with the public, and especially for working late.

The employees in the Jacksonville office are polite, helpful and efficient. Patricia helped my husband and was a pleasure to work with. Very polite and helpful.

I came in for a replacement of my driver license. Amanda was very upbeat and you could tell she genuinely wanted to help everyone. Thank you for having such a great employee there that’s truly making a difference!!!

Isis was so friendly and so helpful that it was an enjoyable time. I had gone expecting to spend half a day there, but she was quick, friendly and courteous at the same time.

I want to recognize the staff at the Carrollton Mega Center for their professional handling of the crowds. Everyone we encountered displayed a positive attitude and communicated effectively regarding the long waits.

I just wanted to reach out to let you know about the outstanding customer experience I had with Vanessa at the Houston North Mega Center. She was incredibly patient, informative and kind-spirited.

Natalie went above and beyond by making sure I had what I needed and the information on my paperwork was correct. She was polite, very knowledgeable and made me feel like I was in good hands.

Kristian's pleasant manner, patience and cheerfulness made renewing an easy process.

Just wanted to say thank you for the excellent and cheerful service I enjoyed this morning while getting my driver license renewed. I arrived at the Plano office at 0655.

First my complements on the Garland Mega Center. My wife and I were able to obtain line-wait times.

Our experience with Stacy at the Columbus office was wonderful. She was congenial and efficient. In fact, all of my experiences at the Columbus office have always been very good.

I wanted to take time to relay my experience getting my driver license renewed. Regann processed my application quickly, efficiently and with the utmost professionalism.

I brought my 96-yr-old dad into the Pat Booker location to apply for an identification card. The place was packed. There was a lady calling out ticket numbers.

I took my very old parent to renew his identification card to the Sulphur Springs office. This is the fifth time in the last three years that I had a chance to visit this office.

I took my elderly mother in for a state identification card. Tania was polite, patient, efficient, prompt and very respectful. You can tell that she really enjoys what she does there. Thank you again Tania.

I am pleased to say that the system is very efficient. Then my number got called and as I approached the counter, Mischa met me with a smile and was ready to help!

I would like to compliment both Christine Gilmore and Ashley Corona. I was very pleased with the quality of service I received from both at the Terrell office.

Latresha has always been very helpful and available to answer any and all questions. She is a great resource and asset to DPS. Thank you Latresha for always being there for me and always being so helpful!

I would like to give kudos to Lisa for providing outstanding service at the Rockwall office. She was very friendly and informative. Lisa educated us on our next step to getting my son's driver license.

I went to the Cameron office to get my new identification card. My application was very difficult because of an issues I had when I renewed my license.

I would like to express my gratitude for the great customer service my father and I have received by Thomas Johnson.

I went to the Sulphur Springs office to renew my license. It was a bit crowded, probably due to spring break. But in spite of the crowd, the staff there was exceptional!