Public Feedback

Natalia truly went above and beyond to help me today. She turned a really hopeless situation in to a pleasant experience. She was knowledgeable, compassionate and helpful. Thank you to Natalia.

I would like to personally thank Officer Fuentes for his assistance for me and my disabled wife. While returning from a doctor appointment, our car broke down.

My daughter had an appointment for her permit at the Houston North Mega Center. The staff at the front were all extremely courteous, efficient and professional. I was very impressed.

Regann was so friendly and helpful when I came in. She was also very patient with me as I filled in all the necessary areas on the forms. She was a pleasure to be doing business with.

We made an appointment in Borger for our son’s permit. Lesley was so helpful, professional and patient. She followed all of the Covid safety protocols and made sure that we did too.

I wanted to take a moment to commend DPS Officer C. Terry who showed patience and compassion during a traffic stop on Hwy 161 PGBT today.

I brought my 15 year old son and daughter to the Spring office to get their permit.

I flew into Austin at 7:40 pm on a Wednesday evening with a plan to purchase a vehicle the next day from a private seller who had previously registered the vehicle in North Carolina.

I went into the New Braunfels DPS to get my permit. I was nervous at first, but the woman who helped me, Rosa, was very kind.

I am pleased to note my positive experience at the Texas Department of Public Safety. Making an appointment online was free and easy.

Alexandria expertly walked us through the entire process of getting a permit for both of our children and patiently waded through all of our incorrect forms.

I was stopped by Officer Goelzhauser for speeding. I notified the officer that I was very sick, just trying to get home.

I would like to express my profound gratitude and highest praise to Lata Koirala.

Alex was very thorough and patient with my 17 year old son, answering all his questions and making sure he understood everything he needed to understand with his permit.

I want to thank Felicia for pushing and never giving up on me. There was a point where I got frustrated an upset at myself. She still encouraged!!

I attended the President Trump Dallas Visit on June 11th. I was at a cross street on Hillcrest where Trooper Vinson of Sweetwater was stationed to stop traffic.

I brought my daughter to Hillsboro to get her driver license. The office was super clean, well-organized and well run. I cannot say enough about how nice and welcoming all employees were to us.

I am from the UK and have only recently arrived in the US. I went to Bowie DPS office and was really impressed by how lovely and efficient all of the staff were.

Desiree is an outstanding person. She went above and beyond the call of duty. We communicated over emails, but I could feel her warmth and sincerity through her emails. She’s a wonderful person.

I would like to share with you my positive experience using the new “wait in line online” app and thank you for the great customer service I received from Robert.

Keith was thorough, and extremely friendly!! Thank you for making it a seamless process especially during this particular time in the world!!!

I would like to recognize Officer Fonteneaux for his superior professionalism and the way he handled my traffic stop this morning. Once he approached my vehicle he was to the point, fair and very professional.

I was stopped today by Officer Harris for a minor infraction. Officer Harris was a consummate professional and is a credit to the Texas Department of Public Safety.

I was recently stopped by Officer M. Kuhlengel for a level 2 inspection on I-30 in the Great state of Texas. He was extremely courteous and professional. He was a pleasure to have contact with.

I was involved in an accident and DPS Officer Priest drove up to handle the situation which was my fault, and preformed his duties in a sincere and courteous manner.