Public Feedback

I am writing you today in regards to the outstanding customer service experience I had with one of your employees. I called Amy Petrick today with the hopes that I could have a CAPPS issue clarified.

Please note that Shawn Thompson was very kind and efficient when he helped me renew my driver license. My appointment time was 4:25 at the Austin North Driver License Office.

I just wanted to send a note of appreciation for the new appointment only system the DPS has enacted. Having waited in the past for over six hours I really like this new system.

I visited the DPS to renew my DL. I was impressed by the service I received and the COVID-19 safety protocols. My visit was fast and easy. Chere Bennett was really nice and knowledgeable.

My daughter and I had an appointment in Rockwall to get my daughter permit. Joyce was the representative that was assisting us and informed us that we have to have my daughter's original birth certificate not a copy.

I was very impressed by the friendliness and all the positive vibes that took place this morning while getting my son’s license at the Corpus Christi Office.

Lisa Davis recently assisted me in the Rockwall office. She was calm, patient, and so friendly. This was the best experience I've ever had.

I went to the Denton DPS Facility. All of the employees with whom I had an encounter were very pleasant and demonstrated a desire to provide well above average customer service. Thank you!

As always, I dread having my DL renewed. Typically, it takes many hours on site. However, I set up an appointment online. When I arrived at the Pat Booker office I was immediately greeted and processed.

Jenilee was friendly, helpful, and patient while staying efficient while explaining to myself and another the steps to renewing an ID card.

I would like to give a special thanks and kudos to Anabel Gutierrez. She was very professional and helpful when my mom needed to have an identification card made.

Wow! What a pleasant surprise awaited me when I went to the DPS Office to procure a Texas license.

Very nice experience. Took a driver road test at Austin North Driver License Office with examiner Sabrina. She was very friendly which made me feel comfortable and less nervous during the road test.

I went into the Dacoma Driver License Office twice during the past week, and all of the employees were amazingly helpful and efficient.

I went to an appointment with my husband and was helped out by Frances Daniels at the location S. Gessner Driver License Office. She spoke to us very well and answered our questions thoroughly.

I visited the Gessner driver license office for a renewal. I just wanted to say that I appreciate everything that everyone is doing to keep things operating in a safe manner. Everyone was pleasant and patient.

These ladies in the Hillsboro office were very friendly and professional. They were also very helpful and took care of our needs in a timely manner.

I visited the San Angelo Driver License Office this week for a walk-in appointment.

I visited the Denton location and I just wanted to comment on how happy I was to get in and out of there in such a very reasonable amount of time. I was assigned to counter 5 and was met by Travis.

I was so impressed by the way she attended to me. She first sanitized the seat where I sat down and she was calm in attending to me.

This is grossly overdue, but I would like to take a moment to thank your staff at the Northwestern office in El Paso. They took what could have been an extremely stressful situation and made it a great experience.

Andrea and another gentleman who helped us with acquiring an ID for my daughter were outstanding in their concern and help.

Recently I was able to go and get my driver license renewed. I would just like to say that for my personal experience, I actually enjoyed my time at the DPS in Kingsville, Texas.

I wanted to let you know how happy I was with Rebecca Tavera at the New Braunfels DL Office. She was very polite, personable and professional.

Hello I would like to send an email stating me and my mother had the best customer service with your office in Woodville with two very special ladies Ola Bolton and Brittanie Quinn.