Public Feedback

I had an appointment for a DL renewal at Carrollton Mega Center. It was the easiest and most efficient operation I have experienced with DPS in over 20 years.

I have recently moved to Texas from California and needed to register for a driver license. Karen Brown was the person to help me with submitting my information and paperwork.

As a senior citizen it was wonderful to receive such excellent service from the Bryan Driver License Office.

I just wanted to thank you for your responsiveness to our customers who request their data.

Lisa went above and beyond to help me replace my lost license and also gave me invaluable info for my cdl.

I have been driving since I was 16 and just moved here from NV. I have been so nervous about switching my license. Judy answered all my questions and then some.

She was very nice and helpful to me and my mother. It was my first time at the DPS, so I got a lot of help from her.

I just moved here from Cincinnati, OH and I was nervous about the DL transfer process. Sherry Lozano was the unlucky one, who got me.

Hi, I just wanted to inform you how pleased I was with Pat Garcia at the Aransas Pass License office. It was there that she helped me acquire my Texas driver license.

Whitney was the young lady who helped us after our number was called. Whitney was kind and respectful. Whitney was able to answer any questions or concerns I had.

I renewed my driver license this morning at the Levelland Texas office. I was treated with the upmost professionalism.

Jennifer was so nice, I was joking around, and she took it well. I wanted to make sure she got five stars. She was wonderful, very pleasant, and let me know what I needed to do.

Monica went out of her way to locate my passport online from a previous transaction. That saved me a trip home and back.

I showed up at this location without an appointment, didn't know I had to have one to proceed.

Great customer service from Natalie while working in Brownsville Texas. Very positive and informative and works with a 24 hour smile!!

I would like to acknowledge a member of your staff, Darryl Roberson, for the outstanding service he supplied me in helping me through the TTC process.

I just want to take a moment and recognize Deandra. I took my daughter who had just turned 16 to get her license. Deandra was so warm and friendly.

Melissa was very helpful and patient with me. She explained to me everything I need to do and emailed me the information as well.

I would like to recognize the outstanding customer service of Aliaas Rahim at your S. Gessner Driver License Office. I renewed my driver license and was fortunate to have Ms.

After trying the DPS website to get an appointment without success I stopped by the DPS office in Port Lavaca. Both employees were very helpful explaining the new document requirement.

I just wanted to write to tell you how much I appreciated the staff at the Denton office at 820 N Loop 288.

 I have never had a more pleasant experience than when I visited the Rosenberg Mega Center. It was an absolute joy working with Jennifer!

Two years ago, I wrote a strong complaint after waiting with my son-in-law for six hours in one of the “super centers”. I dreaded having to renew my license in person.

Michelle is a great CSR, she treated me so kindly. The whole call was her making sure I knew exactly what I needed to know. I just wanted you’ll to know you did a good thing hiring her.

I had such a smooth visit. The customer service is impeccable and the organization with Covid is just so amazing. I felt safe and at ease with the entire process.