Trooper Gutierrez made me feel very relaxed. His ability to assess the situation (and probably felt sorry for me cause I'm sure he could tell I was nervous) and realize that I made a mistake went a long way for me.

Ms. Crystal was very nice and professional. She also helped the line go faster by greeting customers at the door and helping us at the kiosk. It was a very busy day, right after the holiday- so this helped.

My wife and I were at your S. Gessner office this morning to apply for our Texas ID and DL respectively. While the wait was long due to the number of people, your staff was welcoming, cheerful and courteous.

It took awhile but the process moved along but, thanks to the good natures and attitudes of the people working there, nobody got upset or made a fuss. The person who helped me, Ms.

I went into the Abilene, TX DPS office to renew/update my TX driver license. Ms.

I would like it to be known that Ms. Cruz, made a tremendous effort to help me understand by clarifying the process that I needed to follow in order to regain my driver license back. Ms.

I was at your Garland IH30 location to renew my license. Your system was down and I had to come back again that evening to get my license. Tracey was kind enough to help me out and I didn’t have to wait in line.

I would like to commend Trooper Chance Commander for his assistance between Henderson and Carthage.

While waiting on the side of the road, in a dangerous location for roadside assistance, State Trooper Cole changed my wife's tire, gave advice and sent us on our way.

I want to take the time to thank Deirdra for her phenomenal customer service skills. I felt valued during my time and genuinely understood and helped.