Public Feedback

We received compassion and professionalism during our visit. My husband is disabled and being a caregiver can be somewhat overwhelming at times. I was a little frustrated that day.

My son and I went to get a new identification card and license. Jennifer was great and went out of her way to help.

I want you to know this young man was very nice and polite! Words cannot express my favorable impression of this officer, I cannot believe your training taught him all of that.

My wife and I attended the DPS Hurst Driver License Office renew our driver licenses. We utilized the on-line check in system and had times 30 minutes apart.

I was impressed with how smooth and how efficient the service was. I would just like to send high praise to employee Martletha for going above and beyond with assisting me.

My visit to renew my driver license was one of the best customer service experiences I have ever had. John was truly polite and accurate.

Darneisia helped me renew my CDL. She was personable, vibrant, knowledgeable and helped me out without making me feel senseless.

She serviced me with my commercial license renewal in a very timely and professional manner. Sherrie and her co-workers worked very hard with each customer.

I want to express my gratitude to Trooper Bates for showing such compassion and understanding to a grieving couple that he pulled over for a recent traffic stop on the highway.

Jeremy was very engaging and made the process painless. It is nice to have such a pleasant experience after a long wait. Thank you Jeremy for you energy and consideration.

I just wanted to convey my appreciation for the excellent customer experience I received mostly in part due to the courtesy and professionalism provided by Jennifer that assisted me with my replacement.

I renewed my driver license at the Spring Mega Center and Cornesia provided phenomenal service. She was personable, professional and efficient. The overall process at this center was great!

I brought my dad to get his license changed and identification card. My dad is 90 and Terry went above and beyond to make this challenging “field trip” for dad and I pleasant and a success.

I recently went in to get a replacement drivers license. I suffer from severe social anxiety and large crowds. Alyssa took excellent care of me. She was fast and efficient.

Shelly assisted me to get a new driver license. She was amazingly fast and courteous, completed my application in about 10 minutes. She answered all my questions and was very friendly.

The office staff is personable, efficient and we were able to get in and out without an appointment same day under an hour.

We want to give kudos to Mary Molloy for excellent service. She was amazingly helpful and extremely friendly during the process of renewing my daughter’s driver license. Great work!

Robert arranged my driver license renewal appointment. I greatly appreciate his assistance in arranging my appointment.

Appreciation and personal recommendation for Marife. She was so kind, professional and helped us with the process. She took her time to explain the process and advise us on the best options.

I just wanted to recognize the help I received from Jaslyn at the Rockwall location. She reviewed my records and determined that my birth certificate was not on file.

I want to send kudos out to the Port Arthur office! All the employees in this office were very helpful. Each of them helped me while I was there.

Anika greeted me with courtesy and was such a bright light at the end of a long day. She was so kind and had such a heart that it helped my nerves settle.

While having lunch today in Lubbock, I was able to speak with these two State Troopers for a few minutes. They were very approachable, gracious, and respectful.

My dad had two different people assist him with getting his driver license renewed.

The personnel were exceptional from the receptionist to the friendly and knowledgeable lady named Prescilla Sanchez that took care of what was needed to renew my license.