Public Feedback

I went to do a change of address and renew my daughter’s identification card. Richard was assisting my 5-years-old daughter. He was awesome with her, he was super patient and respectful.

Being a new arrival to the United States I have been to public offices, but never seen such a down to earth employee who took his time to explain in details and clearly the procedures in obtaining a state driver licen

South of Waxahachie, I hit something on the highway that destroyed the back passenger tire. I had just dropped the spare when Officer Abreu stopped to slow traffic and, to my surprise, help change the flat.

I visited the Gessner office to renew my driver license. I was pleasantly surprised at the efficiency of the process and the professionalism of the staff.

I was on the Mopac Expressway (State Highway Loop 1) driving home from classes at seminary in the early evening of November 12, 2019, when my vehicle lost battery power. I was effectively stranded on the road.

They were knowledgeable, patient and kind. They did not mind me asking a series of questions, they were outstanding help. I just wanted to pass along how great they are and how I appreciate what they do.

I have updated my driver license at the Plano location more than once, and every time Kathy has been extremely patient and very helpful.

Sherrie was nothing short of amazing. From the moment we sat down until we left she was involved and cared about what we were doing.

My son and I went to the Austin North location to obtain his learners permit. Sabrina DeJesus helped us. She was very courteous, had good communication skills and was very thorough.

I went to the Anson location so my wife could take her driver license test. Shirley provided such excellent service that I wanted to give her recognition.

Claude was extremely kind and patient. He printed out a bill I needed for my test. His customer service skills were on point! Thank you Claude!

She was very friendly and knowledgeable of everything my wife and I needed to transfer our out of state licenses. She was even nice enough to help both of us.

I just wanted to thank the awesome staff at Harlingen office. My daughter took her final driving test. The attendant put her at ease. She was so friendly and encouraging. We are so thankful for this great experience!

I would like to commend Rose Guerra. She was very helpful and patience with my nephew and I as we were applying for his first driver license.

I want to give a kudos to Dash Harris. After years of not having my license, I knew it would be a disaster and I would be given the run around. I had quite the opposite experience.

Olivia was very nice and helpful in a very quick amount of time. The Andrews office has been through a lot of changes and they are doing great. Much needed praise for our Andrews crew. Thank you!

Marla was very professional, helpful and courteous. A big kudos to the many other at the Garland DPS office that day.

I can't put into words how helpful Pat was. She truly knew how to make sure I could get what I needed.

I was at the South Austin office with my 24 year old nephew to help him with his expired license and transfer my out-of-state license.

I had a positive experience at the Columbus Driver license office. I checked in at 9:26 AM and was back in my car by 10:14 AM.

Stacy was great. I had misunderstood her and went back and had her explain. She took care of the gentlemen she was helping and then took care of me.

I wanted to send a big thank you to Valerie. I have been trying to get my license reinstated and she was so helpful and kind. She did her job very well and was very eager to help me.

I used the online check in and was able to walk past the long line to the very short line for those of us that had appointments.

Sabrina assisted me renewing my driver license at the North Austin office. I was impressed by her genuine kind nature and she made the process pleasant.

The ladies at the Columbus office were all friendly and very helpful with customers. Rachael assisted with my paperwork with speed, a friendly attitude and just a great person working behind the counter.