Public Feedback

I had to renew my driver license in person this time, your online procedure and required document information is outstanding and very user friendly.

I would like to take time to compliment the Sherman location. I made my first appearance there to take some endorsement tests for my CDL and was treated with much hospitality by the entire staff.

Just wanted to send a high five out to Stacy and the other cool women working at the Columbus location. Had to get the "star" on my license. Been putting this chore off due to the dreaded wait time.

I wanted to take the time to bring to your attention the amazing customer service I received at your Pierce location.

I went to renew my license, Manuel greeted me with such a genuine welcoming smile, I felt like I was being greeted by a friend instead of by a stranger.

Trooper Collier helped my wife and sister-in-law change a flat tire at FM 2105 and Arden Rd. He got his nice clean uniform dirty and messed up.

Thank you for the online scheduler. I went to renew my license and was not aware of the service. I needed my social security and passport for new license and wait was approximately two hours without an appointment.

My recent visit to the New Braunfels location was a pleasant surprise. I went there to replace my current license due to the upcoming deadline for REAL ID requirements. People were happy including the staff.

Shannan not only is courteous and professional, but kind and understanding. Her manner in dealing with the public put all of us at ease as she explained to the people what forms needed to be used for what we needed.

I wanted to send a thank you to Angela at your Columbus location. I went with my daughter who was scheduled to take her driving test.

Every staff member I interacted with was extraordinary. Smiles and joy through what has understandably been a difficult time in their line of work. One in particular was truly just exemplary.

I want to thank the entire office for being courteous in looking into my file and helping me through this process. Patsy in compliance was very nice and listened to my concern.

First I want to commend your online appointment service. I was pleasantly surprised how efficient it was. I spent a minimum of time waiting for my appointed time.

The ladies at the front desk were so helpful and kind. Then I was sent to Aniyaa’s desk to complete the driver license test. She was an absolute wiz on the computer!

I renewed my license at the Andrews office. Olivia gave me an experience I have never had in any driver license office in my 62 years. I mean this in a very positive way.

I went to the Cleveland location and was positively surprised about their courtesy and professionalism.

When I first came in I was told I needed a passport or birth certificate, which I did not have. Kendra remained calm and assured me there was no other way because of the new cards and their function.

My wife and I went to renew our licenses and get the gold star. We were impressed with Natalia. What a lovely person, keeping us constantly informed as to the process, what is being changed and what stays the same.

Manuel was a courteous and explained the process to my son about his driving permit and when he can obtain his driver license. He also explained the rules of how my son can drive using a permit.

I spoke to Dawnell in the customer service department. I just wanted to say a big THANKS to her for her courteous and kind help. When I called her I was in tears and she was so kind and helpful!

The Flower Mound office is beautiful! As soon as we entered the lobby, we were greeted with a kind officer who directed us to the already long line.

I would like to commend the Columbus office for being so kind and professional to us. Rachel was especially respectful to my father, a 90 year old renewing his driver license.

I was in and out in 30 minutes with two renewed licenses. Great process! Elvita agreed to help me when the CSR was having computer problems, when she was scheduled for her break.

Recently, my wife and I had our driver licenses renewed. My wife and I received exceptional assistance from Terry LaBorde II.

John Lopez handled renewing my driver license. He was both friendly and courteous throughout the process. He also took the time to instruct me how to get an answer to a car registration question.