Public Feedback

Frances is Awesome!!! She had me laughing under my mask, as she took control of the waiting room and kept everyone abreast of what was going on and that she hadn't forgotten me.

I want to extend a huge thank you for having my appointment set up. I was there a little over an hour. Easy/breezy!

My son and I visited the Marshall DPS office to obtain his permit. Marlene and Misti friendly and helpful. Carolyn was the BEST! She was professional, personal, efficient and encouraging.

My girlfriend and I had to get her driver license switched from Arkansas to Texas. We headed to the office in Corpus Christi.

I wanted to send an email to share what a smooth process it was to renew my DL. All the staff were amazing and so friendly at the Garland Mega Center. I want to sing the praises of Miranda.

I would like to commend Mary for how friendly and caring she was when I was in driver license office in William Cannon.

Shuronda was such a blessing to work with! She was so friendly and personable and made my experience better than I could have imagined. She made me feel like a valued customer and it was natural!!!

All of the staff in our San Angelo office were very patient with me. I did have an appointment and that helped a lot. All stall workers conducted them self in a very professional matter specially Alexandria.

I would just like to thank Judy at the Cameron Driver License Office. She was so good to my daughter from the minute she opened the door. This was a stressful situation for my daughter. She was friendly and helpful!

My daughter and I were at the McKinney Driver License Office for my daughter’s drive test. She was well-prepared, but understandably nervous. Thankfully we were in the kind and caring hands of Harlon!

I am pleased with the quality of customer service that was provided to me at the office in McAllen, Texas. Meagan was polite and helpful when I went to obtain my commercial driver license. Great customer service!

I set up an appointment at the Caldwell DPS for my daughter’s permit. I just want to say that everyone in this location was incredible. They were very attentive, polite, courteous and extremely helpful.

I recently had an appointment at the New Braunfels location. I was missing a few documents and Rosa was the absolute best with helping me out and being patient by allowing me to email her the documents I was missing.

There was a miscommunication in my family about my teen driving test for my license and we missed my 11:30 AM appointment and showed up at 1:00 PM instead.

I drove from to Hillsboro today to take my 15 year old son for his permit. These three ladies were personable, took the time to talk to us, smiled and laughed. These ladies are doing an exceptional job!

I just want to say that Christy Kester was amazing. I didn’t have all documents so she allowed me to go home and she took care of me once I got back to the office. My experience with her was one to remember!!

I went to the DPS to renew my license and Jacqueline assisted me. I filled out the wrong form, she gave me the right form and helped me complete it. She was patient and kind.

As a new resident of Texas, I made an appointment for a first time license at the Spring Mega Center. Monique managed all the final paper work, confirmations and photo taking.

First off, I would like to take a moment to thank the entire team for working through this global pandemic. The representative who assisted me, Kathya, was beyond helpful and courteous.

I went to the Hamilton County Court House to renew my license. I was pleasantly greeted by Lescel. My entire experience while dealing with her during my renewal was a pleasant experience.

First of all, every employee at the Rosenberg office was very friendly and helpful! Anitra took care of getting my daughter’s permit and she could not have been any nicer and made the whole process very pleasant!

I called the Capitol location and a female identified herself as Sue. I told her that my mom received a letter from DPS that said my mom needed to renew her driver license and to get the ‘Star’ as required by law.

Thank you Michelle for such a fast turnaround with my Texas license. Due to being in the military stationed in Germany I was unable to make it to the office or submit online.

Angelica helped us through the process of getting my son’s permit. She was extremely pleasant and helpful.

Words cannot express my deepest gratitude towards Lori. The service I received was beyond exceptional. She was caring, compassionate, and patient with me.