Public Feedback

I just wanted to drop this note by to quickly recognize my time with Martha as a road test facilitator at the San Marcos Driver License Office.

I had simply the best experience at the 13730 Research Blvd location from start to finish. First, I should apologize to the staff there for showing up late for my scheduled online appointment.

I had an appointment with Diana at the Midland Mega Center. She was absolutely phenomenal, wonderful to deal with. She was a ray of sunshine!! She navigated all my issues with ease!

I was having a terrible day. My documents were not in order I discovered after waiting for my number to be called. I left and got them and then waited again and then came Keith.

I was at the Austin Northwest DLO with an appointment to get my first Texas driver license as a new transplant from Illinois.

I was at the DPS office in Denton with my daughter to get her a state ID. Robert was very kind to her and put her at ease.

To all concerned about customer service. I just wanted to acknowledge the best service and experience I have ever had with the Texas Department of Public Safety.

I have visited the Denton DPS location a total of three times to make inquiries and finally to get my daughter’s permit.

I wanted to send a positive email regarding one of your employees, Addison Hausler.

I recently took my diving test with Joanna Lopez as my driving examiner. She was extremely courteous and helpful by allowing me to take my driving test after a misunderstanding with my paper work.

I would like this nice lady to be recognized for her outstanding customer service skills as an employee at our local DPS office located at 1854 Northwestern here in El Paso, Texas.

That was the smoothest visit to a DPS I’ve ever had.

I just wanted to send a comment for the Plano Driver License Office on Parker Rd. This was the first time in 12 years that I had to go to the DPS office to renew my DL.

I wanted to let you know that Jennifer at the El Paso 7400 Gateway East location was awesome! She was so friendly and helpful.

I just wanted to let you know that your employee Charlotte is amazing! We had some complications the first time because of a document and other things.

My sister in law and I were at the DPS the other day changing her driver license from Florida to Texas. I just wanted to let you know that the worker helping us was very kind and friendly.

Just a quick note with a big thank you for making a daunting task easy and doable. All of the staff from the door to the end of the system went above and beyond.

I just wanted to pay a comment to an employee by the name of Harriet and the whole staff at the Denton Driver License Office.

At a time of chaos in our country, including all branches of Texas government due to covid 19, Bonnie stood tall and in control as a greeter while substituting in Palestine.

I want to say that every DPS employee I dealt with was wonderful. I appreciated the covid check points. They were all very professional and helpful. Gloria Hocker assisted with my renewal.

Craig Lopez gave us so much helpful information about the reports available to us and I am trying to access all of them at once! He gave us so many tips to make our jobs more efficient and easier.

I went in to the DPS at the Pat Booker License Office in Universal City, TX. I just wanted to say that I am grateful for the great customer service Ms. Mendiola gave me while handling my case.

I wanted to take a minute to say how much I appreciate the staff at the Palestine Office.

I had an appointment at the Plano office to renew my Texas driver license. I was pleasantly surprised at the organization and relative efficiency of the office in our Covid environment.

I went to South Austin DPS to apply for a state ID for my son. All the employees are very polite and definitely having helping attitude if we get stuck. Hats off to the entire team.