I went to the Midland office to renew my license. I was greeted at the door by Myrta Cortez with a smile and a very pleasant conversation checking to see if I had all the necessary documents.

Trooper Collier helped my wife and sister-in-law change a flat tire at FM 2105 and Arden Rd. He got his nice clean uniform dirty and messed up.

Melissa went above and beyond to make our experience getting a permit as quick and painless as possible. Our school did not write the date clearly on the VOE. It was not acceptable.

I went to the Terrell location to get a new license after moving back to Texas from Chicago. There was a huge crowd with some people getting rude and frustrated.

I went to renew my license, Manuel greeted me with such a genuine welcoming smile, I felt like I was being greeted by a friend instead of by a stranger.

After I failed to get the correct documents for proof of residency, Idalia still managed to get my application through by using my bank statement and proof of insurance.

Somewhere near Kingsville, I missed seeing a work zone sign and was pulled over by Trooper Marcus Bulluck.

I wanted to take the time to bring to your attention the amazing customer service I received at your Pierce location.

The IT team is the best! Sandra Jaros worked tirelessly to try to get my old and then new laptop working. I can't thank her enough for all the time she spent helping me! Jess A.

Every staff member I interacted with was extraordinary. Smiles and joy through what has understandably been a difficult time in their line of work. One in particular was truly just exemplary.