Public Feedback

I went to the Leon Valley location so that my son could test for his provisional license. Delia has a fantastic demeanor even under the pressure and strain of us being a bit unprepared from a paperwork standpoint.

At a time when law enforcement men and women are coming under such unfair attacks, both verbal and physical, we had the distinct privilege of being served by a gentleman who was not only helpful and courteous, but a m

We took our daughter to get her permit at the San Angelo office. Everyone was very courteous, especially Erica Barnes, who handled our request.

I want to say how appreciative I am for the help given me by the three DPS officers Trooper Henderson, Trooper Bond and Corporal Bowles on Saturday June 12th.

I came in to get a new license replacement. Afe was outstanding, patient, knowledgeable, energetic, efficient... all the above!

I wanted to share great feedback on Brittaney who helped me. She was very friendly and a pleasure to work with.

I would like to reach out and express my sincere appreciation for State Trooper J. Diaz. Often times when citizens are pulled over by police they are less than enthusiastic at the interaction, myself included.

My wife and I went to the Georgetown office to get our new licenses. We recently moved here from Florida and with the Covid situation, everything has been so confusing.

I would like to thank Sandra for her expert service handling my license. It was my first visit to DPS office and as a temporary residents, I had a lot of questions.

I wanted to extend my appreciation to him for helping me get out of a potentially dangerous situation. He was pulling me over because I did not have my lights on.

I am new to Texas and was applying for a Texas License at the Fort Worth Mega Center. I can’t believe the order, the discipline, the control, and the smooth operating process you have implemented!

I wanted to take some time to sincerely appreciate the excellent customer service I received from Denise and Barbara.

With all the COVID-19 chaos in the world, the ladies at the Palestine office went above and beyond to help me today. I needed a simple name change.

I would like to send a special thanks to Cheryl for going above and beyond in serving me as a new out-of-towner. She was more than patient and worked extremely hard to help me relax when I was missing documents.

I would like to highly commend Jim for his most professional and caring attitude. After attempting to get an appointment via internet and failing to do so, I visited the office. The first person at the door was Jim.

Officer Aulisio, upon pulling over my vehicle, conducted himself in a most professional and respectful manner consistent with the highest standards.

On May 22, 2020, I was heading home from our family lake house. I had moved 100 wheelbarrows full of sandy loam to spread across our property this day.

I wanted to take a moment to recognize the Taylor office. I had an appointment for my son to apply for his permit. We received the best service at this location.

Trooper Richmond pulled over my sister and she called to tell me that she was pulled over and she is positive it was a good thing.

Officer Cragg was an effective communicator. He was polite, and respectful. I appreciated his calm demeanor and his concern for everyone's safety.

On Friday May, 22nd my family and I were on our way from Frisco, TX to Mangum, OK to attend a funeral. We were delayed in our departure which only further added to the stress and anxiety of the day.

Juanita helped me get a new Texas driver license when moving here from Indiana. I was so impressed!! She was very conscious of the fact that there were a lot of people waiting for her, but she never lost her cool.

I had been dealing with my license issue for almost 30 days. Repeated calls, but when I called and got Hailey on the line she took the time out to go the extra mile to make sure my issue was resolved the same day.

I felt the need to send kudos about one of your employees that went the extra mile in customer service for me. I needed to replace a lost driver license and Keith Drown did a great job in helping me.

Travis gave phenomenal and friendly service. He was consistently kind and patient, and also warm and funny. Great job, and he made the process very painless for me. Thanks!