Public Feedback

Please accept my grateful thanks for employee Carie who helped me attain renewal of my license at the Garland Mega Center under difficult circumstances related to the COVID risk for senio

Carina was nice and efficient. I always dread going to DPS, this was the most wonderful experience I have ever had in 41 years of driving.

I renewed my DL at the Denton office. I was extremely pleased and impressed at how well it went.

As we all know that going to DPS is not fun, but it is something that must be done. We took our son in to get his permit and the driver school had checked the incorrect box on form.

I was dreading my appointment, partially due to bad experiences many, many years ago.

On March 5, 2021 I was stopped for speeding by Trooper Moore. My wife and I were very impressed by the professionalism and courtesy displayed by Trooper Moore.

I was recently pulled over by Officer Nething. I just wanted to say that he was so friendly and very compassionate about our situation with us leaving to go to Louisiana.

All employees I encountered were polite, professional, helpful, and answered my questions. This was the best experience I've had while visiting a DPS office.

I want to let you know how impressed I was with Sunil at my recent visit to the Houston North Mega Center Driver License office. The whole process was very quick and efficient.

I hope this email find you well. I am writing because we just recently had an appointment at the Killeen location, we were assisted by Oscar Rodriguez, and he truly made our visit a great one.

My birth certificate had different spelling than my driver license, SSN, and many other documents. In order to renew there had to be some changes. Kathleen took care of my problem!

I went to the Aransas Pass Driver License office to renew my license. I was very impressed from the moment I arrived with the cleanliness, Covid protocols and the employees’ willingness to help.

I want to say thank you and tell Jaryd what an amazing person he is!

I went to the DPS in Gessner Mega center to take my driver test. My instructor’s name was Frances Daniels I believe, and I just wanted to say that she was an amazing instructor.

Ms. Hausler was very nice to me. She helped answer all my questions and had a great deal of knowledge about getting a Texas license.

This is an email of gratefulness to Lariat Keller for her gracious and continuing help even after receiving the license.

Jill was extremely kind and helpful!

Kathy Amyett was extremely helpful to my handicapped mother when we visited last month to take care of a driver license issue.

I just wanted to give compliments to your staff at the Bonham office. They were all so nice and made my time enjoyable while I was having my expired license renewed.

I just took my driver test at 350 W. I 30 in Garland. I had the best employee, Jana Connor. She made me feel very comfortable in a nervous situation and even had me laughing afterwards.

Job well done by the entire team in Denton.

I want to give out some kudos to the Jacksonville DL Office. I needed to get my license renewed and showed up at the Jacksonville office. I did not know I was to make an appointment.

I went to the Northwest Austin driver license office to get a Texas driver license as I had just moved here from Arizona because my family lives here and we were relocating to Austin.

I know that typically there are a lot more complaints than complements.

Lorilee was incredibly helpful, patient, and kind. Not only was she attentive to my situation, I witnessed her help others.