As a senior renewing my license it could be a stressful situation considering COVID-19, it’s constantly on our minds especially at my age. I got my number and proceed to wait for my turn.

LaTonya’s customer service is phenomenal! She made this frustrating process so much easier! She obviously takes pride in her job!

Natalie went above and beyond by making sure I had what I needed and the information on my paperwork was correct. She was polite, very knowledgeable and made me feel like I was in good hands.

On my last two visits to the Amarillo location I had the privilege to receive Amparo’s help. She helped me tremendously by providing her great customer service.

Props to the amazing work that the staff in Eagle Pass office has demonstrated when both my 18 year old twins came into take out their driver license.

I just wanted to reach out to let you know about the outstanding customer experience I had with Vanessa at the Houston North Mega Center. She was incredibly patient, informative and kind-spirited.

We needed to renew our handicapped son’s identification card. We contacted Portia Dukes at the Baytown Driver License Office and she was very helpful explaining how we could handle the renewal.

I would like to express my gratitude for the great customer service my father and I have received by Thomas Johnson.

Isis was so friendly and so helpful that it was an enjoyable time. I had gone expecting to spend half a day there, but she was quick, friendly and courteous at the same time.

The custodial staff should be recognized for everything they’ve done to keep every employee at DPS safe.