This morning I had the privilege of having Natasha Johnson work with me on an issue that I had in renewing my LTC. She was very helpful and thoughtful as we progressed through the issue. In today's world finding customer service that makes you feel like you are working with them and not making you feel inadequate is hard to find. Please let her know how much I appreciate her kindness and willingness to find a solution. Hire more people like her and your organization will flourish in the eyes of the people served by your department!