I went to renew my license, Manuel greeted me with such a genuine welcoming smile, I felt like I was being greeted by a friend instead of by a stranger. He answered all my questions in such a cheerful manner without ever giving the slightest hint he had probably been asked the same question at least a hundred times. So I took a seat to fill out the form he handed me and much to my amazement his demeanor remained the same. He greeted every person that came in with the same cheerful, welcoming smile. He answered their questions with the same zeal that he had answered mine and not one person left upset even when they were told they needed more documentation and would need to return later. I can say with certainty that if I owned a business Manuel is the person I would want to have managing my office and taking care of my customers. He is truly an asset to your agency and should be recognized for the level of commitment and excellence he so easily displays to one and all.