I received the kindest, most professional welcome ever by Alicia. She answered all my questions, was very courteous, and went the extra mile in assuring all of my needs were met. Alicia was patient and attentive, she gave clear and concise instructions along with on-line appointment directions for my next visit. She has a welcoming smile and willingness to assist with an in-depth knowledge base of DPS services. This type of work ethic should be praised, she is a definite asset to this agency. It was a pleasure being helped by Alicia.