I want to recognize the staff at the Carrollton Mega Center for their professional handling of the crowds. Everyone we encountered displayed a positive attitude and communicated effectively regarding the long waits. We were able to sit comfortably for our turn to renew our license. Lori was extremely positive and efficient in handling the process. Lori made my wait seem very worthwhile and is a shining example of exceptional customer service in a very busy environment and crowded time. I look forward to seeing her next year when I return.