Keith Drown & NW Austin DLO

December 1, 2020

I felt the need to send kudos about one of your employees that went the extra mile in customer service for me. I needed to replace a lost driver license and Keith Drown did a great job in helping me. He was quick to identify what to do and finish up the replacement process for me. So, give him some extra credit for his patience, quick wit, and exemplary customer service. Everyone at this location was at their best during my visit. Your office is a well-run and peaceful place to visit. Thank you.