I would like to tell you how a wonderful experience I had at the Plano location. Everything went smooth with making my appointment and arriving early a little early. The ladies in the front made me feel like I was at home helping me making sure that I was checking in at the right time. Rebecca did great job helping me complete the rest of my paperwork, especially for all the ladies and gentleman at the front desk, but of course the team at Plano is 5 star, great customer service.