The Texas DPS strives to achieve service excellence through open communication and cooperation with our customers. Please assist us in achieving this goal by completing this service evaluation. We welcome your positive and negative comments on our operations and areas where we might improve our service (e.g., speed of analysis, report writing, personnel and equipment needs). Thank you for your assistance.

Date Completed:

Which crime laboratory are you rating?

Abilene	Garland
Amarillo	Houston
Austin	Laredo
Breath Alcohol	Lubbock
Capitol Area	Midland
Convicted Offender/	Tyler
Statewide CODIS Program	Waco
Corpus Christi	Weslaco
El Paso

Which section of the laboratory are you rating?

The entire laboratory	CODIS
Evidence Coordination	Digital / Multimedia
Administrative Staff	Firearms and Toolmarks
AFIS	Forensic Document Examination
Biology / DNA	Friction Ridge
Breath Alcohol Calibration/	Seized Drugs
Testing	Toxicology (Alcohol / Volatiles)
Breath Alcohol Certified	Toxicology (Drugs)
Reference Material	Trace Evidence

How likely is it that you would recommend this crime lab to a friend or colleague?

Extremely likely

Very likely

Not so likely

Not likely

Not at all

Overall, how satisfied are you with the service you have received?

Very satisfied

Somewhat satisfied

Neither satisfied nor dissatisfied

Somewhat dissatisfied

Very dissatisfied

Which of the following words would you use to describe our service? Select all that apply.

Reliable	Fast	Ineffective
High quality	Slow	Poor quality
Useful	Responsive	Unreliable
Helpful	Timely

Other (please specify)

How well do the services offered meet your needs?

Extremely well

Very well

Somewhat well

Not so well

Not well at all

I would like to see this offered:

How would you rate the quality of the analysis?

Very high quality

High quality

Neither high nor low quality

Low quality

Very low quality

How would you rate the report that you received?

Well written and easy to understand

Well written but too technical

Adequate

Could be better

Confusing

How responsive has the laboratory been to your questions or concerns?

Extremely responsive

Very responsive

Not so responsive

Not responsive at all

Not applicable

How long have you been a customer of this crime lab?

First time

Less than six months

Six months to a year

1-2 years

3 or more years

Have you experienced a situation that you found to be unsatisfactory or unacceptable? Please provide as much information as possible.

Have you experienced a situation that you found to be worthy of a compliment? Please provide as much information as possible.

Do you have any other comments, questions, or concerns?

Please provide your contact information. (Optional – Please note that without contact information, the laboratory’s ability to provide follow up will be limited.)

Name
Agency
E-mail Address
Phone Number
E-mail: LabQA@dps.texas.gov